Sentient.io Pte. Ltd. ("Sentient.io", "we" or "us") takes the privacy of your information seriously. This
and usage in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore ("PDPA").
For the purpose of this Policy, "Personal Information" means any non-public information relating to an
identified or identifiable individual. This includes Personal Information you provide or generate when you
use: (a) Sentient.io AI and Data Platform, it's related
microservice, application programming interfaces ("API") services, Data Alliance data exchange network; (b)
any dedicated Sentient.io Websites (the "Website"); (c) any
systems, solutions or platforms developed by Sentient.io offered
as a software-as-a-service; and (d) any project, systems and solutions professional services provided by
Sentient.io through private cloud integrations (collectively, the
"Services"). For the purposes of clarity, Personal Information includes information that we receive from
third-party platforms, apps or providers when you: (a) cause them to be integrated; or (b) our Services rely
on such platforms.
When you use the Services, you consent to the data practices described in this Policy. If you do not
consent, or if at any time stop consenting to the data practices in this Policy, you must not use, or you
must discontinue such use of the Services. If you have already commenced usage of the Services, you may
exercise your rights concerning your Personal Information in accordance with Clause 7 of this Policy.
For avoidance of doubt, this Policy forms a part of the website terms and conditions ('Website Conditions').
In the event of any inconsistency or conflict between this Policy and the Website Conditions, this Policy
shall prevail. All defined terms contained in the Website Conditions shall apply to this Policy unless
otherwise specifically stated.
INFORMATION WE COLLECT & HOW WE USE IT
We will collect the following Personal Information about you generated in these
Registration of individual account
Your name, email, and password, during the creation of your account on
Registration of organisation account
Your name, email, organisation entity name, organisation entity address,
corresponding postal code, and password, during the creation of your
account on our Services.
Your audio recordings, or any text, images or videos that you upload or
provide to us during the usage of our Services.
When you contact us, you provide us with your phone number, email, or
any other information you choose to provide as a form of communication.
We also collect, and use aggregated data such as statistical or demographic data for our
purposes. Aggregated data may be derived from your Personal Information but is not
Personal Information as this data will not directly or indirectly reveal your identity.
However, if we combine or connect aggregated data with your Personal Information so that
it can directly or indirectly identify you, we will treat the combined data as Personal
Information which will be used in accordance with this Policy.
If you provide us with any Personal Information relating to a third-party (e.g.
information of spouse, children, parents, employees and/or authorised representatives),
you are taken to have obtained the consent of the third-party to you providing us with
their Personal Information for the respective purposes upon your submission of such
We will use your Personal Information for:
We use your registration information, device information and information
received from third parties (e.g. your name, email address) in order to
set up an account for you to use our Services. We do so in accordance
with our contractual and precontractual obligations to you in order to
provide you with an account to use the Services.
Enable the use of our Services
We utilise your audio recordings, videos, photos, text and any data
provided by you for the usage of the Services. We also use the data
automatically collected or generated about you when you use the Services
for training our artificial intelligence technology and to improve its
performance and accuracy. Due to the nature of REST API and AI models,
the data provided by you may be accessible by our Source partner for the
above limited purposes only.
The account registration information specified at Clauses 1.1(a) and
1.1(b) are provided to Xero for invoice generation and accounting audit
processing. More information is available here at:
Customer service purposes
When you contact us, we will use your contact information to connect
with you. We use third-party customer support partners, such as Zendesk
and HubSpot. More information is available here :
By signing up for our Services, we deem it as your consent to allow for
the information specified at Clauses 1.1(a) and 1.1(b) for our Company's
analytics, sales and marketing purposes. This would include sending you
emails with news or updates pertaining to our Services. When doing so,
we will process your information and may process your usage information.
Your consent can be withdrawn at any time by email to email@example.com.
Any legal matters
We will abide by any applicable law(s) or order(s) of a court of
competent jurisdiction or any recognised stock exchange or government or
regulatory department or agency with jurisdiction over Sentient.io to
disclose your information, provided that, where legally permissible,
prior to such disclosure we consult you on the proposed form, nature and
purpose of the disclosure and notify you promptly so that the you may
seek appropriate remedies to protect your interests in such information,
including but not limited to seeking an appropriate protective order.
To facilitate our global operations, Sentient.io may transfer, store and process your
operations with our partners and service providers based outside of the country in which
you are based. Laws in those countries may differ from the laws applicable to your
country of residence. Where we transfer, store and process your Personal Information
outside of Singapore, we will obtain your consent for the transfer to be made and we
will take steps to ensure that your Personal Information continues to receive a standard
of protection that is at least comparable to that provided under the PDPA.
You should ensure that all Personal Information submitted to us is complete, accurate,
true and correct. Failure on your part to do so may result in our inability to provide
you with products and services you have requested.
Sentient.io will disclose or share your Personal Information, without notice, only if
to do so by law or in good faith that any such action is necessary to: (a) comply with
legal requirements or legal process served on Sentient.io or the Website; (b) protect
defend the rights or property of Sentient.io; and (c) act under exigent circumstances to
protect the personal safety of users of the Website, or the general public.
We share your Personal Information with selected third parties, including:
We use Paypal for all payment processing. We have no access to your
credit card data. You will be directed to the PayPal website to provide
applies to the information you provide on the PayPal website.
We use Xero for all billing purposes (please see Clause 1.4(c) above).
We use HubSpot for customer service purposes (please see Clause 1.4(d)
above) as well as sales and marketing purposes (please see Clause 1.4(e)
above). More information is available here:
Marketing and advertising agencies
From time to time, we will engage third-party agencies for marketing and
advertising purposes, including but not limited to marketing events,
advertising campaigns, sales activities, social media advertising. All
such engagements will be governed by legally-bound commercial
We will take reasonable measures to safeguard your Personal Information and share
Personal Information to third parties only to the extent that it is necessary to provide
with the Services.
The Website may make use of public data obtained from publicly available sources at zero
cost, including but not limited to public datasets. Sentient.io shall not be responsible
Personal Information that has entered or will subsequently enter public domain, unless
was caused by a breach of any agreement.
Information you make publicly available in any public or open forum, including but not
limited to social networks, may be considered public data for the purposes of this
may be accessed and collected by us. Please exercise care when disclosing such Personal
Information to third parties.
The use of datasets on the Website is wholly governed by the Singapore Open Data
Licence. Access to datasets via APIs is governed by the API Terms of Service. The terms
in this Policy do not cover datasets and the use of datasets on the Website.
Sentient.io stores all Personal Information for as long as necessary to fulfil the
out in this Policy, or for as long as we are required by law or in order to comply with
When deleting Personal Information, we will take measures to render such Personal
Information irrecoverable or irreproducible, and the electronic files which contain
Information will be permanently deleted.
The Website and Service may provide features or links to other websites operated by
parties, such as our business partners, the data protection and privacy practices of
may differ from those of Sentient.io. We are not responsible for their content and
practices, and encourage you to consult their own privacy notices.
Any information you provide on third-party websites or services is provided directly to
operators of such websites or services and is subject to their policies governing
security, even if accessed via our Website or in connection with our Service.
TRACKING & COOKIES
collect information about your browsing activities and to distinguish you from other
users of our Services in order to aid your experience and measure and improve our
Cookies are small files of letters and numbers that we store on your browser or on your
device. They contain information that is transferred to your device.
Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are
uniquely assigned to you, and can only be read by a web server in the domain that issued
the cookie to you.
6.4 We use the following types of cookies and similar technologies (collectively,
Strictly necessary cookies
Some cookies are strictly necessary to make our services available to
you. For example, to provide login functionality, user authentication
and security. We cannot provide you with the Services without this type
These types of Cookies are used to recognise you when you return to our
Website and platform. This enables us to personalise our content for you
and remember your preferences (e.g. choice of language).
Analytical, performance, or advertising cookies
order to operate, maintain, and improve our Services and measure and
improve our advertising effectiveness. We use third-party analytics
providers, including Google Analytics and Hubspot, to help us understand
how users engage with us. We also use third-party advertising partners,
including Facebook, to deliver advertisements to you on other sites.
Google Analytics uses first-party cookies to track user interactions
which helps show how users use our Service and Website. This information
is used to compile reports and to help us improve our Service and
Website. Such reports disclose Website trends without identifying
individual visitors. You can opt out of Google Analytics by going to
https://tools.google.com/dlpage/gaoptout or via Google's Advertisement
You can block cookies by setting your internet browser to block some or all or cookies.
However, if you use your browser settings to block all cookies you may not be able to
All Cookies will expire after a maximum of 3 years.
MODIFYING OR DELETING YOUR PERSONAL INFORMATION
Subject to the exceptions referred to the PDPA, you have the following rights in
your Personal Information that we hold.
Right to access. You have the right to access the Personal
about you, and to receive an explanation of how we use it and who we share
Right to correction. You have the right to correct any Personal
about you that is inaccurate or incomplete.
Right to deletion. You have the right to request for your Personal
Information to be
erased or deleted.
Right to withdraw consent. You have the right to withdraw any consent
previously applied to us. We will apply your preferences going forward, and
not affect the lawfulness of processing before your consent was given.
If you would like to exercise any of such rights, please send an email to
We may make a small charge for an access request. If so, we will inform you of the fee
before processing your request.
Please note that, prior to any response to the exercise of such rights, we will require
you to verify your identity. In processing your request, we may require additional
information (e.g. why you believe the information we hold about you is inaccurate or
incomplete). Where there may be valid legal reasons to refuse your request, we will
inform you if that is the case. For more information on how to exercise your rights, or
to exercise your rights, please email
Please note that if your Personal Information has been provided to us by a third-party,
should contact such party directly to make any queries, feedback, and access and
requests to Sentient.io on your behalf.
We use certain physical, managerial, and technical safeguards that are designed to
the integrity and security of Personal Information that we collect and maintain.
the transfer of Personal Information through the internet will carry its own inherent
and we do not guarantee the security of your data transmitted through the internet. You
make any such transfer at your own risk.
During the course of its business, we may sell or purchase assets. You also consent to
the collection, use and disclosure of your Personal Information by Sentient.io in
connection with any transaction relating to the acquisition, divestment, securitisation,
amalgamation, listing or other transaction relating to any interest in Sentient.io, the
shares or assets of Sentient.io, and any other corporate transaction involving
Sentient.io, including any evaluation or due diligence relating thereto, as well as to
the collection, use and disclosure of such information by the counterpart(ies) thereto
for the same purposes, and the provision of goods and services by such counterpart(ies)
following such transaction, as may be relevant.
CONTACT & COMPLAINTS
If you have any questions, comments or concerns about our Policy, you may contact us in
the following manner:
Data Protection Officer
CHANGES TO THIS POLICY
As part of our efforts to ensure that we properly manage, protect and process your
Information, we reserve the right to amend the terms of this Policy and any other
information contained on this Website, at any time and at its absolute discretion.
We encourage you to periodically review this Policy to be informed of how Sentient.io is
protecting your Personal Information. By continuing to interact with us, you agree to be
bound by the prevailing terms of this Policy, as so updated from time to time.
All matters relating to the Website including this Policy are governed by the laws of
Singapore and you agree to submit to the non-exclusive jurisdiction of the Singaporean
courts for settlement of any disputes.
Users accessing the Website from locations other than in Singapore must ensure that they
are complying with locally applicable laws.
Effective date: 1st May 2017
Last updated: 19th August 2021